Tuesday, December 2, 2014

Addlestone Library FAQ

The circulation desk

While the Addlestone Library can be a helpful place for students, it can easily cause confusion for those unfamiliar with it. To give you a better sense of what resources are available, and where to find them, here is a list of frequently asked questions pertaining to the library.

Q: What time is the library open?
A: During the Fall and Spring semesters, the library hours are as follows:
·         Sunday: 10 a.m.-2 a.m.
·         Monday-Thursday: 7:30 a.m.-2 a.m.
·         Friday: 7:30 a.m.-8 p.m.
·         Saturday: 10 a.m.-8 p.m.
     A more detailed schedule and holiday hours can be found here.

Q: How can I reserve a study room?
A: Study rooms are for groups of two or more people. You can check their availability and reserve them here. No need to notify the front desk before, simply walk into the room at your reserved time.

Q: How do I print from my laptop?
A: You will need to download the “Campuswide Printing” program, available on the Student Computing Support blog. Ensure the program is running and that you are connected to the “cofc-secure” network and you should be able to send your job to be picked up at any of the student printers in the library.

Q: Oh dear me! The printer in the library is not working and I need a paperclip once I do print my assignment. Who should I contact?
A: You should notify someone sitting at the information desk located on the first floor, or someone at the circulation desk if no one is available. Employees at the information desk are able to fix most problems regarding lab equipment. They also have basic office supplies for you to use, and can answer most questions you have pertaining to the library.           

Q: I have a question about some research I’m doing. Is there someone in the library who can help?
A: There is usually a reference librarian on hand at the information desk that is able to assist you in all of your research needs. If one is not available, or you need in depth assistance, you can request a research consultation here.

Q: I’m having trouble with my laptop. Is there anyone who can help?
A: Student Computing Support is available in the library to help with your technical issues. You can bring your equipment to the information desk where the staff will guide you in resolving your problems.

Q: How can I find/check out a book?
A: You can find books located in the library by searching the catalog. Once you have found a book that is available, you can locate it on the second floor using the book’s call number. Then use your CofC student ID (Cougar Card) to check out the book at the circulation desk or the self check out station. If a book you need is not located in our library, you can request it from another library to be sent to CofC using Interlibrary Loan or PASCAL.

Q: I need a specific item to do my schoolwork with while in the library. Where should I go?
A: The circulation desk offers a plethora of items for students and faculty to check out for use in the library. Such items include: phone chargers, iPads, rolling whiteboards, whiteboard markers, industrial paper cutters, DSL cords, geology rock boxes, and much more.

Q: Can I print in color at the library?
A: Color printing is available from the color printer located on the first floor. You must print from a lab computer and select “color laser” on the printer list. It costs 35 cents per page, using Cougar Cash or regular cash.

Q: Where can I talk out loud in the library?
A: Conversations spoken at a normal level are allowed on the first floor. Whispering is allowed on the second floor. On the third floor you must remain silent, as this is a space allocated for students to work in quiet concentration. 

Sources:
Myself
Library Questions Page

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